How to File an Insurance Claim Self Storage
April 13th, 2020
At Topcity Storage we partnered with Badger insurance if you click the link it will take you to these steps on how to file a claim if something happens. This information came from their website. Click the link for any updated information.
CLAIMS CENTER Q. What do I do if I have a loss? A. Notify the facility Field Replacement Key Missing: name (especially if there is damage to the building). Report break-ins to local police. Get the police report. Make a list of what is damaged. Take full view color pictures of the damages/unit. Be sure to include as much detail as you can, such as: make, model, year purchased, etc. Secure your property, and protect it from sustaining further damage. You can file your claim ONLINE or contact the CLAIMS DEPARTMENT at (888) 202-2337.
Q. What information do I need to have to report a claim? A. We are committed to helping you report your claim as quickly as possible. The person who signed up for the insurance coverage (named certificate holder) is the individual who must file the claim. When filing a claim ONLINE please have a copy of your state or government issued photo ID, Police report/case number (for missing property), full view color photos of your storage unit and of all your damaged property, and an inventory list of damage/missing property, and any proof of ownership (i.e. receipts, owner’s manual, etc.) for damaged/missing property. When filing a claim telephonically please make sure you have your personal contact information, incident location information, incident report (i.e. police report), description of the incident, and an inventory list of property damage in the incident.
Q. What does the claims process involve? A. You can file your claim one of two ways. Either ONLINE or telephonically by calling (888)202-2337.
The ONLINE CLAIMS PROCESS generally includes: 1. Provide a written claim statement (you can review statement before submitting) with a copy of your state or government issued photo ID. 2. Provide a list of damaged/missing property (include description of items, where purchased, purchase month/years, original cost, payment method, what type of proof of ownership is being provided). 3. Upload proof of your loss or damage (i.e. receipts, owners’ manuals, serial/model numbers) and full view color photographs clearly showing the damage to each item being claimed. 4. If your loss involves a burglary to your storage unit, upload a full view color photo of the lock and key (if damaged). 5. Bader will verify the loss* and process your claim in a timely manner.
The TELEPHONIC CLAIMS PROCESS (call 888-202-2337) generally includes: 1. Provide a “recorded” claim statement. 2. Bader will email and mail claim documents for you to “complete,” sign and return with: 3. Proof of your loss or damage – for example, receipts, owners’ manuals, serial/model numbers, and /or color photographs clearly showing the damage to each item being claimed; 4. Color photos showing any physical damage (inside or outside) to your storage unit or apartment; 5. If your loss involves a burglary to your storage unit, upload a full view color photo of the lock and key (if damaged); 6. A copy of your last insurance premium payment receipt, prior to the date of loss; 7. Repair estimates for all electronics/appliances; 8. A copy of your photo identification or driver’s license (if your forms are not notarized). 9. Bader will verify the loss* and process your claim in a timely manner. Sometimes additional information is needed to complete this process and verify your loss. If so, you may email these forms to firstname.lastname@example.org. *Bader will send an adjuster (if required) for catastrophic losses.