FAQ

Where is TopCity Storage located?
Our property address is 4600 South Topeka Blvd, Topeka, KS 66609. We’re right next to Kwik Shop, near the communities of Auburn, Pauline, and Burlingame. Additonally, we’re only 4 miles away from Washburn University meaning you can reach our facility in less than 10 minutes.
How wide are the storage unit doors and types?
There are two types of storage unit doors: Swing door: A standard room door. Roll-up door: Rolls up just like the door on your garage.
Roll-up doors are eight feet wide. We also offer hanicap accessible units.
What are the access hours of your facility?
Our tenants can get access to their storage units 24 hours a day. Our convenient access hours are perfect for anyone who’s busy! This means from renting a unit, paying a bill andd storing your belongings. Everything is done online to fit your busy lifestyle. If you need to talk to someone you are always free to make an appointment. See more on this on our blog Topcity has 24/7 access or Guide to Renting Automated Storage .
What is temperature control?
Many people don’t think they need temperature-controlled storage when they’re just planning their next renting experience. But while there are some materials that are resistant to damage from extreme temperatures, most items will be negatively affected by such exposure. We use temperature control to regulate temperature and create a perfect environment for those items.
Why use temperature-controlled storage?
More and more people are using this self-storage amenity because it provides an added layer of protection for items that they want to hold on to, but do not have room at their home or campus. Because these storage units use technology to control the interior temperature, they’re perfect for when you lack the right environment to store your belongings in. Check out our blog for more information on this topic, Indoor Temperature Controlled Storage vs. Drive up.

How do I share my digital key with my friends?
Our secure mobile app is the answer you’ve been looking for! This useful tool allows our tenants not only to get access to our facility and storage units but to grant and revoke temporary access to their trusted friends or team members, too. Download the smart entry app and you can share the key with movers, friends and family. Not only that, you will. get notifications when the unit door is opened, and when the unit has movement dectected, since all units have motion sensors in them.

What is the adminstration fee for? Do you charge a security deposit?
We charge an adminstration fee this fee is a standard fee charged to all new tenants. This fee will be paid upon move-in. We do not charge a security deposit.

Quick FAQ about our services:
  • Billing online-Includes-invoices, bill payment, auto-pay.
  • Security deposit is required
  • Cash/Checks is not accepted-we prefer payments done through the customer processing web portal.
  • Credit cards-Visa, Mastercard, AMEX, Discover
  • Moving Carts are Free of Charge
  • 24-Hour Access
  • Moving Supplies For Sale
  • Video Cameras all areas of building.
  • Insurance provided at time of rental will accept homowners/renters insurance must show proof- Why Insurance?